How Imagix Solutions collects, uses, stores, discloses, and safeguards your information across our website and services.
Welcome to Imagix Solutions ("Imagix Solutions", "we", "our", or "us"). We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, disclose, and safeguard your information when you visit imagixsolutions.com, use our services, create an account, purchase our products, or interact with us.
By accessing or using our website, you acknowledge that you have read, understood, and agreed to this Privacy Policy.
Imagix Solutions is a Sri Lanka-based digital technology company providing professional digital solutions including:
At the time of publication, Imagix Solutions is operating as an independent digital services provider in Sri Lanka. Business registration details will be updated after the completion of the registration process.
This Privacy Policy applies to:
This Privacy Policy does not apply to third-party websites that may be linked from our website.
Depending on how you interact with us, we may collect the following categories of information.
3.1 Personal Information
When you contact us, register an account, purchase a service, or submit information, we may collect:
3.2 Identity Verification Information
Where necessary for compliance, payment gateway setup, or business verification, we may request:
Such information is collected only when necessary for the requested service.
3.3 Account Information
If you create an account on our website, we may collect:
You are responsible for maintaining the confidentiality of your login credentials.
3.4 Payment Information
We do not permanently store complete debit card or credit card numbers on our servers.
Payments may be processed through trusted third-party payment providers such as:
Payment providers maintain their own privacy policies and security standards.
3.5 Automatically Collected Information
When you visit our website, we may automatically collect technical information, including:
This information helps us improve website performance and user experience.
Our website uses cookies and similar technologies to:
Cookies may include:
You may disable cookies through your browser settings; however, certain website features may not function correctly.
We may use trusted analytics and tracking services, including:
These technologies help us understand:
Where required by applicable law, consent will be obtained before placing non-essential cookies.
When you contact us through:
we may retain copies of communications for customer support, quality assurance, training, and dispute resolution.
We may also record the date, time, and subject of communications to help provide better customer service.
If you subscribe to our newsletter or marketing updates, we may send:
You may unsubscribe from marketing communications at any time by using the unsubscribe link or contacting us directly.
We use the information we collect to:
We do not sell your personal information to third parties.
Where applicable, Imagix Solutions processes personal information based on one or more of the following lawful grounds:
Where your consent is required, you may withdraw it at any time. Withdrawal of consent does not affect processing already carried out before the withdrawal.
We value your privacy and do not sell, rent, or trade your personal information.
However, we may share information with trusted third parties when necessary to provide our services or comply with legal obligations.
These parties may include:
All service providers are expected to protect your information using appropriate security measures.
Payments made through our website may be processed by third-party payment providers including, where applicable:
Imagix Solutions does not permanently store your complete credit card or debit card details.
Payment providers operate under their own privacy policies and security standards. We encourage users to review those policies before making payments.
Our website may integrate with third-party platforms and services, including but not limited to:
These services may independently collect certain technical information in accordance with their own privacy policies.
Imagix Solutions is not responsible for the privacy practices of external websites or third-party platforms.
Certain features of our website or customer support may use artificial intelligence technologies to improve user experience.
AI tools may assist with:
AI-generated responses are intended for general informational purposes only and should not be considered legal, financial, tax, medical, or other professional advice.
Where appropriate, human review may be used to improve service quality.
Protecting your personal information is important to us.
We implement appropriate technical and organisational measures designed to safeguard information against:
Security measures may include:
While we take reasonable precautions, no method of electronic transmission or storage is completely secure. Therefore, we cannot guarantee absolute security.
If you create an account on our website, you are responsible for:
Imagix Solutions is not responsible for losses resulting from the unauthorised use of your account caused by your failure to protect your login credentials.
You are responsible for ensuring that the information you provide is accurate, complete, and up to date.
Providing false, misleading, or incomplete information may affect our ability to provide services.
Certain services may require supporting documents, including:
These documents are collected only when necessary for the requested service and are handled with appropriate confidentiality.
To protect our customers and our business, we may use personal information to:
Where appropriate, suspicious transactions may be delayed, cancelled, or reported to relevant authorities.
To improve customer service, we may retain records of communications made through:
These records may be used for:
If you choose to receive promotional communications, we may send information about:
You may opt out of marketing emails at any time by:
Please note that service-related communications (such as invoices, project updates, account notifications, or security alerts) may still be sent even if you opt out of marketing messages.
If Imagix Solutions undergoes a business transition, including a merger, acquisition, restructuring, sale of assets, or transfer of ownership, personal information may be transferred as part of that transaction.
Any successor organisation will be required to continue protecting your personal information in accordance with this Privacy Policy or provide notice of any material changes where required by law.
Imagix Solutions retains personal information only for as long as it is reasonably necessary to:
Different categories of information may be retained for different periods depending on the nature of the service and applicable legal requirements.
When personal information is no longer required, we will securely delete, anonymise, or destroy it where reasonably practicable.
Our website and certain third-party service providers may process or store information on servers located outside Sri Lanka.
These providers may include:
Where personal information is transferred internationally, we take reasonable steps to ensure appropriate safeguards are implemented to protect your information.
Our website and services are primarily intended for individuals aged 18 years or older.
Some educational services or online courses may be accessed by children under the supervision of a parent, legal guardian, school, or authorised representative.
We do not knowingly collect personal information from children in violation of applicable laws.
If you believe that a child has provided personal information without appropriate authorisation, please contact us promptly so that we may review and remove the information where appropriate.
Subject to applicable laws, you may have the right to:
Requests will be considered in accordance with applicable legal obligations and operational requirements.
If any personal information we hold about you is inaccurate, outdated, or incomplete, you may request that it be corrected or updated.
We may request reasonable verification of your identity before processing such requests to protect your privacy and security.
Registered users may request the closure of their account by contacting Imagix Solutions.
Upon approval of an account deletion request:
Deletion of an account does not automatically remove information that we are legally required to retain.
Most web browsers allow users to manage cookies through browser settings.
You may:
Please note that disabling certain cookies may affect the functionality and performance of our website.
We may send emails relating to:
You remain responsible for ensuring that your email address is accurate and accessible.
Although we employ reasonable security measures, no online system can guarantee complete protection against every risk.
If we become aware of a significant security incident affecting personal information, we will take appropriate steps, which may include:
Our website may contain links to third-party websites, applications, or online services.
These external websites operate independently and maintain their own privacy policies.
Imagix Solutions does not control and is not responsible for the privacy practices, content, availability, or security of third-party websites.
Users are encouraged to review the privacy policies of any external websites before providing personal information.
Our website may interact with social media platforms including, but not limited to:
Any interactions with these platforms are also governed by the respective platform's privacy policies and terms of use.
Users are responsible for:
Failure to comply with these responsibilities may result in suspension or termination of access to our services.
We may use automated systems to improve website functionality and customer experience.
These technologies may assist with:
Automated systems are used to support our services but do not replace appropriate human oversight where required.
Imagix Solutions seeks to collect only the personal information that is reasonably necessary for the purposes described in this Privacy Policy.
We encourage users not to submit sensitive information unless specifically requested for the provision of a service.
If you have any questions regarding how your personal information is collected, processed, or protected, you may contact us using the contact details provided in the final section of this Privacy Policy.
We will make reasonable efforts to respond to genuine privacy enquiries within a reasonable timeframe.
Imagix Solutions reserves the right to modify, update, or replace this Privacy Policy at any time to reflect:
The updated version will always be published on our website together with the revised "Last Updated" date.
Where required by applicable law, we will take reasonable steps to notify users of material changes.
Continued use of our website or services after the publication of an updated Privacy Policy constitutes acceptance of those changes.
This Privacy Policy shall be governed by and interpreted in accordance with the laws of the Democratic Socialist Republic of Sri Lanka.
Any disputes relating to this Privacy Policy shall be subject to the jurisdiction of the competent courts of Sri Lanka.
Nothing in this Privacy Policy limits any rights that users may have under applicable law.
While Imagix Solutions takes reasonable measures to protect personal information, we cannot guarantee that:
To the maximum extent permitted by applicable law, Imagix Solutions shall not be liable for indirect, incidental, consequential, or special damages arising from:
Nothing in this Privacy Policy excludes liability where such exclusion is prohibited by law.
Imagix Solutions shall not be responsible for delays or failures in performing obligations resulting from events beyond our reasonable control, including but not limited to:
During such events, our obligations may be suspended for the duration of the disruption.
If any provision of this Privacy Policy is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect.
The invalid provision shall be interpreted, where possible, in a manner consistent with its original purpose.
Failure by Imagix Solutions to enforce any provision of this Privacy Policy shall not constitute a waiver of that provision or any other rights.
Any waiver must be made expressly in writing by an authorised representative of Imagix Solutions.
This Privacy Policy represents the complete understanding between you and Imagix Solutions regarding the collection, use, disclosure, and protection of personal information through our website and services.
Where another agreement applies to a particular service (for example, a custom development agreement or course enrolment agreement), that agreement may supplement this Privacy Policy.
For the purposes of this Privacy Policy:
If you have any questions, requests, or concerns regarding this Privacy Policy or the handling of your personal information, please contact us using the details below:
Business Address:
Imagix Solutions
Kandy
Sri Lanka
We will make reasonable efforts to respond to privacy-related enquiries as soon as reasonably practicable.
Effective Date: July 8, 2026
Last Updated: July 8, 2026
This Privacy Policy becomes effective immediately upon publication on imagixsolutions.com and remains in effect until replaced by a revised version.
By accessing, browsing, registering an account, purchasing a service, enrolling in a course, submitting information, or otherwise using imagixsolutions.com, you acknowledge that you have read, understood, and agreed to this Privacy Policy.
If you do not agree with any part of this Privacy Policy, you should discontinue the use of our website and services.
Thank you for trusting Imagix Solutions.