Terms & Conditions

Imagix Solutions is a Sri Lanka-based digital technology company providing professional digital solutions, including:

• Website Development
• Mobile Application Development
• Advertising Services
• Online Courses
• Digital Products
• Business Consultation
• Technology Solutions

At the time of publication of these Terms, Imagix Solutions is operating as an independent digital services provider in Sri Lanka. Business registration details will be updated upon completion of the registration process.

These Terms apply to:

• imagixsolutions.com
• All future subdomains operated by Imagix Solutions
• Customer Dashboard
• User Dashboard
• Online Course Platform
• Client Portal
• Mobile-friendly website versions
• Digital downloads
• Future mobile applications
• All products and services provided through our website

Certain services may also be governed by separate agreements, quotations, project proposals, or service contracts. Where applicable, those documents supplement these Terms.

For the purpose of these Terms:

• "Website" means imagixsolutions.com and its associated subdomains.
• "User", "Customer", "Client", "Student", "You", and "Your" refer to any person or organisation accessing or using our website or services.
• "Services" include website development, mobile app development, advertising services, online courses, digital products, consultation, technical support, and related services.
• "Digital Products" include templates, downloadable resources, software, graphics, documents, source files, and any electronic content delivered digitally.
• "Content" means all text, graphics, logos, videos, images, software, designs, layouts, code, documentation, course materials, and other intellectual property available on our website.

By using our website, you represent and warrant that:

• You are legally capable of entering into a binding agreement.
• The information you provide is accurate and complete.
• You will comply with all applicable laws.
• You will use our services only for lawful purposes.

If you are accessing our services on behalf of a company or organisation, you confirm that you have authority to bind that organisation to these Terms.

Certain features of our website require the creation of a user account.

You agree to:

• Provide accurate registration information.
• Maintain current account details.
• Protect your login credentials.
• Keep your password confidential.
• Accept responsibility for all activities conducted through your account.
• Notify us immediately if you suspect unauthorised access.

Imagix Solutions reserves the right to suspend or terminate accounts containing false, misleading, or fraudulent information.

You are responsible for maintaining the security of your account.

You must not:

• Share your password with others.
• Allow unauthorised persons to use your account.
• Attempt to access another user's account.
• Circumvent authentication mechanisms.

Imagix Solutions is not responsible for losses arising from your failure to protect your account credentials.

To protect our customers and comply with legal or payment-related requirements, we may request identity or business verification before providing certain services.

Verification may include:

• National Identity Card (NIC)
• Passport
• Business Registration documents
• Company information
• Payment verification
• Proof of ownership where necessary

Failure to provide requested information may result in delays or refusal of certain services.

When you place an order or request a quotation, you agree that:

• All information provided is accurate.
• You have authority to purchase the requested service.
• Pricing may vary depending on project requirements.
• Submission of an enquiry does not automatically create a contract.

A binding agreement generally begins once Imagix Solutions confirms acceptance of your order or project and any required advance payment has been received.

Unless otherwise stated:

• Quotations are valid for the period specified in the quotation.
• Prices may change without prior notice before acceptance.
• Taxes, bank charges, currency conversion fees, and payment gateway fees may apply where applicable.
• Additional work outside the agreed scope may incur additional charges.

While we strive to provide uninterrupted services, we do not guarantee that:

• The website will always be available.
• Services will be free from interruptions.
• Errors will never occur.
• Third-party platforms will always remain operational.

Maintenance, upgrades, technical issues, or circumstances beyond our control may temporarily affect availability.

All information published on our website is provided for general informational purposes only.

Although we make reasonable efforts to ensure accuracy, we do not guarantee that all information is complete, current, or free from errors.

Users should not rely solely on website content when making business, financial, legal, or technical decisions.

By contacting Imagix Solutions or creating an account, you agree that we may communicate with you through:

• Email
• WhatsApp
• Telephone
• SMS (where applicable)
• Website notifications
• Customer support systems

These communications may include:

• Project updates
• Account notifications
• Security alerts
• Payment reminders
• Service announcements
• Technical support
• Marketing communications (where you have consented)

You may opt out of marketing communications at any time, but essential service-related communications will continue where necessary.

You acknowledge that clicking buttons such as:

• "Register"
• "Create Account"
• "Submit"
• "Purchase"
• "Pay Now"
• "Continue"
• "Enroll"
• "I Agree"

or otherwise using our services electronically constitutes your legal acceptance of these Terms and has the same effect as a handwritten signature, where permitted by applicable law.

Imagix Solutions provides professional digital services, including but not limited to:

• Website Development
• Mobile App Development
• Advertising Services
• Online Courses
• Digital Products
• Payment Gateway Setup
• Business Consultation
• Website Maintenance
• Technical Support
• Custom Software Solutions

We reserve the right to modify, suspend, discontinue, or introduce new services at any time without prior notice.

A project will be considered officially accepted only after:

• The quotation or proposal has been approved by the client.
• The required advance payment has been received.
• Necessary project information has been provided.
• Both parties have agreed on the project scope.

Work will not commence until these requirements have been satisfied.

Unless otherwise agreed in writing:

• A 50% advance payment is required before work begins.
• The remaining balance must be paid before the final delivery, website migration, source code release, or project handover.
• Certain services may require full payment in advance.
• Payments may be accepted through approved payment methods made available by Imagix Solutions.
• Any bank charges, currency conversion fees, or third-party payment processing fees remain the responsibility of the customer unless otherwise agreed.

Failure to make payments on time may result in:

• Suspension of work.
• Delayed project delivery.
• Temporary suspension of support services.
• Suspension of website deployment.
• Suspension of account access where applicable.

Imagix Solutions reserves the right to resume work only after outstanding payments have been received.

Each project is completed according to the agreed quotation, proposal, or written requirements.

Any request outside the agreed scope shall be treated as additional work and may result in:

• Additional charges.
• Revised delivery timelines.
• Updated quotations.

Verbal discussions do not automatically modify the agreed project scope unless confirmed in writing.

To ensure timely project completion, clients are responsible for:

• Providing complete and accurate project requirements.
• Supplying content, text, logos, images, videos, and branding materials.
• Providing required business documents where applicable.
• Reviewing submitted work within a reasonable period.
• Making payments on time.
• Providing clear feedback and approvals.

Delays caused by the client may affect the agreed delivery schedule.

Our standard project delivery target is within two (2) weeks, depending on the complexity of the project and timely cooperation from the client.

Delivery timelines may be extended due to:

• Late content submission.
• Additional feature requests.
• Delayed client approvals.
• Third-party service delays.
• Technical issues beyond our reasonable control.
• Public holidays or force majeure events.

Estimated delivery dates are provided in good faith but are not guaranteed unless expressly agreed in writing.

Reasonable revisions relating to the originally agreed project scope may be provided.

Revision requests must:

• Be submitted within a reasonable period after delivery.
• Relate to previously approved requirements.
• Not introduce entirely new functionality.

Requests involving new features, redesigns, or significant changes may be quoted as separate work.

If a client fails to provide required materials, approvals, or responses within a reasonable timeframe, Imagix Solutions may:

• Pause the project.
• Reallocate development resources.
• Revise delivery timelines.
• Request updated project schedules.

Where a project remains inactive for an extended period due to client inactivity, it may be archived. Reactivation may require additional fees depending on the work involved.

Website development services are customised according to each client's approved requirements.

Unless specifically included in the quotation, services do not automatically include:

• Content writing.
• Logo design.
• Premium stock images.
• Premium software licences.
• Third-party subscriptions.
• Search engine rankings.
• Ongoing maintenance.
• Future feature additions.

Clients should carefully review quotations to understand what is included.

Mobile applications are developed according to the agreed specifications.

Publication to platforms such as app stores may require compliance with third-party policies and approval processes, which are outside the control of Imagix Solutions.

Approval, rejection, or removal of an application by any third-party platform is not the responsibility of Imagix Solutions.

Advertising services may include:

• Advertisement creation.
• Advertisement publishing.
• Campaign management.
• Social media promotions.
• Digital marketing.

While we use commercially reasonable efforts to maximise campaign effectiveness, Imagix Solutions does not guarantee:

• Sales.
• Revenue.
• Profit.
• Customer enquiries.
• Lead generation.
• Search rankings.
• Viral reach.
• Specific marketing results.

Marketing outcomes depend on many factors outside our control.

Access to online courses is provided for the registered purchaser only.

Unless expressly authorised in writing, users must not:

• Share login credentials.
• Distribute course materials.
• Record course content.
• Upload course content elsewhere.
• Resell educational materials.

Imagix Solutions reserves the right to suspend access where unauthorised sharing or misuse is detected.

Digital products are licensed for the purchaser's permitted use only.

Customers must not:

• Redistribute.
• Resell.
• Copy for commercial resale.
• Modify for unlawful purposes.
• Remove copyright notices.

Ownership of intellectual property remains with Imagix Solutions unless otherwise agreed in writing.

Imagix Solutions provides technical assistance with payment gateway integration and setup.

However:

• Approval decisions are made solely by the payment gateway provider or financial institution.
• We cannot guarantee account approval.
• We cannot guarantee verification success.
• Clients remain responsible for providing accurate documentation.
• Any delays caused by third-party payment providers are outside our control.

Support is available through:

• Email
• WhatsApp

Our target is to respond as promptly as reasonably possible. Availability may vary depending on business hours, public holidays, and the nature of the enquiry.

Support does not automatically include additional development work, redesigns, or new features unless separately agreed.

Refunds and cancellations are governed by our separate Refund & Cancellation Policy, which forms part of these Terms.

By purchasing any service or product from Imagix Solutions, you agree to both these Terms and our Refund & Cancellation Policy.

Unless otherwise stated in writing:

• Website Development projects require a 50% non-refundable advance payment.
• Once work has commenced, the advance payment will not be refunded.
• Online Courses are non-refundable after access has been granted.
• Digital Products are non-refundable after delivery.
• Advertising Services are non-refundable once a campaign has been approved, scheduled, or published.

Unless otherwise agreed in writing, all intellectual property created by Imagix Solutions remains the property of Imagix Solutions until full payment has been received.

This includes, but is not limited to:

• Source Code
• Website Designs
• Mobile Applications
• Graphics
• Logos created by us
• UI/UX Designs
• Templates
• Documentation
• Marketing Materials
• Course Materials
• Software Components

No ownership rights are transferred until all outstanding payments have been settled.

Upon receipt of full payment, ownership of custom-developed source code specifically created for the client may be transferred, unless otherwise stated in the quotation or agreement.

Imagix Solutions retains ownership of:

• Internal development tools
• Frameworks
• Reusable code libraries
• Development methodologies
• Proprietary systems
• Pre-existing software
• Generic components used across multiple projects

These components may continue to be used in future projects.

The client confirms that all content supplied to Imagix Solutions, including:

• Text
• Images
• Videos
• Logos
• Documents
• Trademarks

either belongs to the client or is used with proper authorisation.

The client accepts full responsibility for any copyright infringement, trademark disputes, or legal claims arising from materials supplied by the client.

Where Imagix Solutions assists with:

• Domain Registration
• Web Hosting
• Email Hosting
• DNS Configuration

these services may be provided through third-party providers.

The client acknowledges that:

• Renewal fees remain the client's responsibility unless a maintenance agreement states otherwise.
• Downtime caused by hosting providers is outside the control of Imagix Solutions.
• Third-party provider policies apply to those services.

Projects may incorporate third-party software, plugins, APIs, frameworks, or libraries.

These may include both free and commercial products.

Imagix Solutions is not responsible for:

• Future licensing changes.
• Price increases by third-party providers.
• Software discontinuation.
• Policy changes.
• Compatibility changes introduced by third-party developers.

Additional costs arising from third-party software are the responsibility of the client unless otherwise agreed.

Imagix Solutions respects the confidentiality of client information.

Both parties agree to keep confidential information private, including:

• Business strategies.
• Technical documentation.
• Login credentials.
• Financial information.
• Project materials.
• Trade secrets.

This obligation continues even after project completion, except where disclosure is required by law or authorised by the client.

While Imagix Solutions follows industry best practices when developing websites and applications, we cannot guarantee that any website or application will be completely free from:

• Cyber attacks.
• Malware.
• Viruses.
• Hacking attempts.
• Third-party vulnerabilities.

Clients are encouraged to:

• Maintain secure passwords.
• Keep software updated.
• Renew hosting and domains on time.
• Maintain regular backups.

Unless included within a separate maintenance agreement, ongoing maintenance, software updates, content updates, security monitoring, or feature enhancements are not included after project delivery.

Additional work requested after project completion may be quoted separately.

Imagix Solutions provides a limited warranty only for errors directly caused by our development work within the originally agreed project scope.

Where an issue is determined to be our responsibility, we will make reasonable efforts to correct it free of charge.

This warranty does not cover:

• Changes made by the client or third parties.
• Hosting issues.
• Browser updates.
• Third-party software failures.
• API changes.
• Misuse of the website.
• New feature requests.

Imagix Solutions reserves the right to suspend or refuse services where:

• Fraud is suspected.
• Payments remain outstanding.
• False information has been provided.
• Illegal activity is detected.
• These Terms have been violated.
• Abuse or harassment of staff occurs.

Suspension does not remove the customer's responsibility to pay outstanding fees.

To protect our customers and business, we reserve the right to:

• Verify identities.
• Request supporting documentation.
• Delay suspicious transactions.
• Cancel fraudulent orders.
• Report unlawful activities to relevant authorities where required.

Any attempt to use stolen payment methods, forged documents, or false identities may result in immediate termination of services.

Customers agree to contact Imagix Solutions before initiating a chargeback or payment dispute.

Where a chargeback is found to be fraudulent or unjustified, Imagix Solutions reserves the right to:

• Suspend services.
• Terminate user accounts.
• Recover outstanding fees.
• Seek legal remedies available under applicable law.

Except as expressly stated in writing, all services and digital products are provided on an "as available" and "as is" basis.

Imagix Solutions does not guarantee that:

• Every website will rank on search engines.
• Every advertising campaign will generate sales.
• Every payment gateway application will be approved.
• Every website will remain permanently compatible with future technologies.
• Every online service will operate without interruption.

Business success depends on numerous external factors beyond our control.

Information published on our website, blog, videos, online courses, or educational materials is provided for general informational and educational purposes only.

Nothing provided by Imagix Solutions constitutes legal, financial, accounting, tax, investment, or other regulated professional advice.

Users should obtain independent professional advice where appropriate before making important business decisions.

Users agree to use our website and services responsibly and lawfully.

You must not:

• Use our services for unlawful purposes.
• Attempt to gain unauthorised access to our systems.
• Upload malicious software, viruses, ransomware, or harmful code.
• Interfere with the operation of our website.
• Reverse engineer our software except where permitted by law.
• Copy, reproduce, or redistribute our proprietary materials without written permission.
• Misrepresent your identity or impersonate another individual or organisation.
• Submit false, misleading, or fraudulent information.
• Use automated tools, bots, or scripts in a manner that disrupts or abuses our services.

Any misuse may result in immediate suspension or termination of access.

Where users submit reviews, comments, testimonials, questions, files, or other content through our website, they agree that:

• The submitted content is lawful and accurate.
• They own the necessary rights or have permission to share the content.
• The content does not infringe any intellectual property rights.
• The content is not defamatory, abusive, obscene, discriminatory, or otherwise unlawful.

Imagix Solutions reserves the right, but not the obligation, to remove or moderate user-generated content that violates these Terms.

We may suspend, restrict, or permanently terminate access to our website or services if a user:

• Breaches these Terms.
• Engages in fraudulent or illegal activities.
• Provides false or misleading information.
• Abuses our staff or systems.
• Attempts to compromise the security of our website.
• Uses our services in a manner that harms other users or our business.

Termination does not affect any rights or obligations that arose before the termination date, including outstanding payment obligations.

You agree to indemnify and hold harmless Imagix Solutions, its owners, employees, contractors, and representatives from and against any claims, losses, damages, liabilities, costs, or expenses (including reasonable legal costs) arising out of:

• Your breach of these Terms.
• Your misuse of our website or services.
• Your infringement of any intellectual property rights.
• Your violation of applicable laws or regulations.
• Materials or content supplied by you that result in legal claims against Imagix Solutions.

To the maximum extent permitted by applicable law, Imagix Solutions shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to:

• Loss of profits.
• Loss of business opportunities.
• Loss of revenue.
• Loss of goodwill.
• Loss of data.
• Business interruption.
• Delays caused by third-party providers.
• Service interruptions beyond our reasonable control.

Our total liability in relation to any claim arising from a specific service shall not exceed the amount actually paid by the customer for that service, unless otherwise required by applicable law.

Imagix Solutions shall not be liable for delays or failure to perform obligations caused by events beyond our reasonable control, including but not limited to:

• Natural disasters.
• Floods.
• Fires.
• Epidemics or pandemics.
• Government actions.
• Civil unrest.
• War or terrorism.
• Internet outages.
• Power failures.
• Cyber attacks.
• Labour disputes.
• Failure of third-party service providers.

During such events, performance of affected obligations may be suspended until normal operations resume.

These Terms and Conditions shall be governed by and interpreted in accordance with the laws of the Democratic Socialist Republic of Sri Lanka.

Any dispute arising from or relating to these Terms shall be subject to the exclusive jurisdiction of the competent courts of Sri Lanka.

Where appropriate, the parties are encouraged to attempt an amicable resolution before commencing legal proceedings.

If any provision of these Terms is found by a court of competent jurisdiction to be invalid, unlawful, or unenforceable, the remaining provisions shall remain in full force and effect.

The invalid provision shall, where possible, be interpreted in a manner that best reflects its original intent.

Failure by Imagix Solutions to enforce any provision of these Terms shall not constitute a waiver of that provision or any other rights.

Any waiver must be made expressly in writing by an authorised representative of Imagix Solutions.

These Terms and Conditions, together with our:

• Privacy Policy,
• Refund & Cancellation Policy,
• Cookie Policy,
• Shipping & Delivery Policy,
• Disclaimer, and
• Any applicable quotations, proposals, or service agreements,

constitute the entire agreement between you and Imagix Solutions regarding the use of our website and services.

Imagix Solutions may assign or transfer its rights and obligations under these Terms as part of a merger, acquisition, restructuring, or transfer of business.

Users may not assign or transfer their rights or obligations under these Terms without our prior written consent.

If you have any questions regarding these Terms and Conditions, please contact us:

• Imagix Solutions
• Website: https://imagixsolutions.com
• Email: info@imagixsolutions.com
• Phone: +94 71 734 5600
• WhatsApp: +94 71 734 5600

Business Address:

Imagix Solutions

Kandy

Sri Lanka

Effective Date: July 8, 2026

Last Updated: July 8, 2026

These Terms become effective immediately upon publication on imagixsolutions.com and remain in force until amended or replaced by Imagix Solutions.