Refund, cancellation, and service modification terms for all Imagix Solutions products and services.
Welcome to Imagix Solutions ("Imagix Solutions", "we", "our", or "us"). This Refund & Cancellation Policy explains the terms governing refunds, cancellations, and service modifications for all products and services offered through imagixsolutions.com.
By purchasing any of our products or services, you agree to this policy.
As we primarily provide digital services, software solutions, online courses, advertising services, and custom development, all purchases are subject to the terms outlined below.
Due to the nature of digital products and customized services, refunds are limited.
Advance Payment
A 50% advance payment is required before the project begins.
This advance payment is:
After Project Commencement
Once development has started, no refund will be provided for the advance payment or completed work.
Client Cancellation
If the client cancels the project after work has begun:
Mobile application development is a custom service.
Therefore:
Advertising services include (but are not limited to):
Once an advertisement has been approved, scheduled, published, or distributed:
Advertising results depend on numerous factors outside our control.
All online courses are digital educational products.
Once:
the purchase becomes non-refundable.
Refunds will not be provided because:
Digital products include:
All digital product sales are final.
No refunds, exchanges, or returns will be provided after delivery.
Payment gateway setup is considered a professional technical service.
Refunds are not available after:
Approval decisions made by payment gateway providers or financial institutions are outside our control.
Consultation fees are non-refundable once:
Imagix Solutions is not responsible for delays caused by the client, including:
Project delivery timelines may be adjusted accordingly.
If an issue is caused by an error made by Imagix Solutions, we will correct it free of charge within the agreed project scope.
Examples include:
Requests outside the original project scope may require additional charges.
Imagix Solutions is not responsible for refunds relating to third-party services, including but not limited to:
These services are governed by the respective providers' policies.
Customers agree to contact Imagix Solutions before initiating any payment dispute or chargeback.
Fraudulent or unjustified chargebacks may result in:
Refunds may be considered only at the sole discretion of Imagix Solutions in exceptional circumstances, including:
If approved, refunds will be processed using the original payment method where reasonably possible.
If you have any questions regarding this Refund & Cancellation Policy, please contact us:
Address: Imagix Solutions, Kandy, Sri Lanka
Imagix Solutions reserves the right to modify or update this Refund & Cancellation Policy at any time.
Any changes become effective immediately upon publication on our website. Continued use of our services constitutes acceptance of the updated policy.